Effective Date: 01 Jan 2025

NHD Logistics Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and services.

1. Information We Collect

a) Information You Provide:

  • Personal details (name, job title, company, address, email, phone) submitted via contact forms or email.
  • Shipping information (pickup/delivery addresses, special handling instructions).
  • Business-related billing data when you request a quote or make a payment.

b) Automatically Collected Data:

  • Device and usage data (IP address, browser, operating system, referring pages).
  • Log files and cookies to analyse website traffic and improve your interaction.

2. How We Use Your Data

We use your information to:

  • Respond to enquiries, prepare quotes, and deliver our road freight, pallet network, warehousing, and haulage services.
  • Send transactional messages (e.g., shipment updates, confirmations).
  • Analyse and improve website performance and user experience.
  • Comply with legal obligations, including transport documentation and insurance regulations.

You will not be sent marketing communications unless you have expressly consented.

3. Data Sharing & Disclosure

We may share your data:

  • With service providers essential to logistics operations (e.g., tracking systems, warehousing partners like Gibbards).
  • When legally required (law enforcement, regulatory bodies).
  • With professional advisors (e.g., legal, insurance) under confidentiality agreements.

4. Cookies & Tracking Tools

We use cookies and web technologies to:

  • Maintain website functionality and sessions.
  • Analyse user behaviour and optimise our site.
  • Support essential services such as online quote submission.

You may disable non-essential cookies in your browser, though this could affect certain features.

5. Data Retention

  • We retain personal and shipment data only as long as necessary to fulfil our services and legal responsibilities.
  • Data no longer required is securely deleted or anonymised.

6. Security Measures

We implement technical and organisational measures to protect your data against unauthorised access, alteration, or loss. However, due to inherent internet risks, absolute security cannot be guaranteed.

7. Children and Minors

Our services are exclusively for businesses. We do not knowingly collect data from anyone under 18. If we become aware of such data, we will promptly delete it.

8. Your Rights

If you are in the UK or EU, you have rights to:

  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Data portability.

To exercise your rights, please contact us using the details below. We will respond within one month.

9. Changes to This Policy

We may update this policy to reflect changes in our operations or legal obligations. Notice of material changes will be posted on our site, and the effective date will be updated.

10. Contact Information

For privacy-related enquiries or requests:

NHD Logistics Ltd
c/o Gibbards Warehousing & Logistics
757 Botany Way, Purfleet, Essex RM19 1SR
📞 02038 830779
✉️ darren@nhdlogistics.co.uk